Returns and Refunds

We want every purchase on Million to be clear, simple and reliable.
Therefore, if you need to make a return, you can do so by following the conditions listed below.

Right to return

You can request a return within 14 days of delivery of the order.

To be accepted, the product must be:

  • unused

  • unwashed

  • intact in every part

  • complete with original tags

  • returned in its original packaging, if available

Returns will not be accepted for items showing signs of use, damage or alteration.

How to request a return

To exercise your right to withdraw, you can request a return directly from your personal account, by opening the order you wish to return and following the instructions provided.

If you have difficulty submitting your request through your personal account, you can write to resi@million-italy.it, providing your first name, last name and order number (which starts with MLN). One of our agents will assist you within 24 business hours.

For orders paid on delivery, also provide the IBAN and the account holder’s name for the account where you would like to receive your refund.

Return shipping costs

Return shipping costs are the customer’s responsibility, unless the item received is defective or an error attributable to Million has occurred.

If a product is incorrect or defective, our team will look into the situation and assist you with the return process.

Refund

After receiving and inspecting the returned product, we will issue a refund within 14 business days of receiving the return, using the same payment method used for the purchase. For orders paid on delivery, we will ask for your IBAN to issue a bank transfer.

The refund covers only the value of the returned items.
Any shipping costs incurred for the original order will not be refunded, except where required by law or if we made an error.

Items not eligible for return

For hygiene or commercial reasons, some products may not be eligible for return.
If an item falls into this category, this will be clearly stated on its product page.

Defective products or incorrect order

If you received a defective item or one that differs from what you ordered, contact us as soon as possible on WhatsApp.
Our team will look into the issue and help you find the most suitable solution as quickly as possible.

Support

If you have any questions about returns and refunds, you can contact our customer service team on WhatsApp at 3804676261.
We are here to help you quickly and clearly.